A new lease of life
Mazda’s new MX-5 restoration service ensures the NA roadster stays on the road
“I want to keep driving my NA roadster forever.” It’s a request Mazda has heard from fans of its iconic sports car for almost 30 years.
Mazda shares the same passion to keep these much-loved older models on the road. So, in December 2017, the NA roadster restoration service was launched, helping to make these dreams come true.
The restoration scheme takes in much-loved classics and returns them to their owners as good as new.
“We have been attending fan meetings for years and listening to our customers,” says former MX-5 Program Manager, now Roadster Ambassador, Nobuhiro Yamamoto. “Our motto was to build ‘A car that makes everybody happy.’ And this was the defining characteristic of the NA roadster when it was born in 1989. We are so proud that to this day people still seem happier having it in their lives, treating it almost like a member of the family.”
The comprehensive restoration plan is undertaken in Hiroshima by a team of dedicated Mazda experts. It takes around two months to fully refurbish a car. First, the roadster is completely stripped, then the body is taken back to bare metal and resprayed by hand. The chassis components are refurbished or replaced and the interior re-trimmed, while the engine is also rebuilt.
All of this is recorded in an exclusive book that is presented to the customer on receipt of their restored NA Roadster. However, before any car can leave the facility, each one is driven by Yamamoto himself to ensure it meets Mazda’s exacting standards.
The program was originally conceived in November 2015, with the help of suppliers who put together plans for restoration and reproduction of NA roadster parts. During an initial trial period, staff at roadster specialist stores gave Mazda indispensable advice, while the Roadster Club of Japan also offered its strong support.
Breathing new life
The restoration service, which is currently only available in Japan, has allowed Mazda to work even more closely with fans. By continuing to produce authentic parts, Mazda is demonstrating its desire to live up to the expectations of roadster devotees. And, most importantly, that it is a brand that understands and cherishes its unique bond with its customers.
The NA roadster restoration service is much more than just a repair. With each restoration, Mazda is breathing new life into the cars. It gives Mazda a great sense of satisfaction and pleasure seeing the happy customers driving away in their rejuvenated roadsters feeling they are ‘more beautiful than ever’.
Communicating with fans
To meet fans’ expectations, Mazda has been meeting them face-to-face at motor shows and roadster fan events across Japan, introducing and explaining the services available.
More than 400 people attended the briefing sessions and gave valuable feedback, especially on areas such as eligibility criteria and pricing. These meetings proved to be a great success and the crowds were vocal in their support of the program.
Roadster owners and enthusiasts were given a warm welcome at the Tokyo Auto Salon and Osaka Auto Messe, the largest custom car events in Japan. Mazda exhibited a white body frame of the NA roadster as well as some of the reproduction parts, and encouraged fans to discuss the restoration service. There was also much talk about the significance and cultural importance of keeping these classic MX-5 vehicles on the road.
At the Karuizawa Meeting, one of the largest roadster gatherings in Japan, and the Oasis Roadster Meeting, Mazda reported on the progress of the new service, and introduced parts for reproduction. Excited fans were keen to see the displays and the parts available, while many shared their stories about their special memories with their car. This brought a real sense of both the past and the future of the NA roadster to everyone at these events.
Mazda will continue to improve and update its restoration service and looks forward to celebrating the NA roadster alongside owners who have loved the car through the ages for years to come.
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