Sales and after-sales service
- I am unsatisfied with the standard of aftersales service I have received at a Mazda dealership. I would like Mazda to enhance its customer service.
- I would like to transport a Mazda vehicle from one country to another country. What kind of procedures should I follow? Does the vehicle require modifications?
- I would like to purchase parts or accessories.
- [For areas where there is no local Mazda dealership] I am interested in serving as a distributor of Mazda vehicles. What steps do I need to take?
- [For areas where there is a local dealership] I am interested in serving as a distributor of Mazda vehicles. What steps do I need to take?
- I would like to purchase a particular Mazda model that is unavailable in my region
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- I am unsatisfied with the standard of aftersales service I have received at a Mazda dealership. I would like Mazda to enhance its customer service.
We apologize for any inconvenience. The quickest way to resolve any issue is for you to directly contact the distributor of Mazda brand vehicles for your region. The full list of Mazda distributors and contact information is available on the Mazda Global Web site: http://www.mazda.com/d-list/.
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- I would like to transport a Mazda vehicle from one country to another country. What kind of procedures should I follow? Does the vehicle require modifications?
Every Mazda vehicle is developed and built to best suit the country or region where it will be driven, so we do not encourage you to transport vehicles to another country. Also, importing or exporting a vehicle will nullify the manufacturer's warranty. However, if you do decide to transport a vehicle across a national border, please refer to the relevant governmental authority of the country where you intend to use your car for the necessary procedures and details of required vehicle modifications.
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- I would like to purchase parts or accessories.
Mazda does not conduct parts and accessories sales to individual customers. Please contact a Mazda dealership in your area or the shop where you purchased your vehicle.
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- [For areas where there is no local Mazda dealership] I am interested in serving as a distributor of Mazda vehicles. What steps do I need to take?
We apologize as we are unable to help you on this matter through this Web site.
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- [For areas where there is a local dealership] I am interested in serving as a distributor of Mazda vehicles. What steps do I need to take?
Since there is already a Mazda distributor in your region, unfortunately we cannot meet your request.
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- I would like to purchase a particular Mazda model that is unavailable in my region
We apologize for being unable to meet your request. Mazda carefully decides its model lineup for each market considering market needs and compatibility. Please make an inquiry to a distributor in your country/region (http://www.mazda.com/d-list/).
For customers in the USA
Customer Assistance Center U.S.A
Phone Number : 1-800-222-5500
Availability : From Monday-Friday 6:00-16:45 Pacific time
Mailing Address : Mazda North American Operations P.O.BOX:19734 Irvine,CA 92623-9734 Attn,
E-mail address : MazdaCustomerAssistance@mazdausa.com
URL : http://www.mazdausa.com/MusaWeb/contactMazda.action?bhcp=1
For customers in Canada
Customer Assistance Center Canada
Phone Number : 1-800-263-4680
FAX Number : 905-787-7125
Availability : From Monday-Friday 08:30-16:30 Eastern Standard time
Mailing Address : Mazda Canada Inc. 55 Vogell Road Richmond Hill, ON L4B 3K5
E-mail address : mciep@mazda.ca
For customers in Mexico
Customer Assistance Center Mexico
Phone Number : 01-800-016-2932
Availability : From Monday-Friday 8:00-20:00 Saturday 8:00-18:00
Mailing Address : Guillermo Gonzalez Camarena NO.1500, Colonia Santa Fe, DF 01210 Mexico
E-mail address : Julio.ramirez@teletech.com
For other countries/regions, please find your local distributor from the list below and contact them directly.
Mazda Distributor List for Asia Pacific
Mazda Distributor List for North and South America
Mazda Distributor List for Europe
Mazda Distributor List for the Middle East and Africa