CSR

Quality

Under its Corporate Vision, Mazda further advances the efforts it has made and promotes united collaboration among all areas, continuing to enhance Mazda's unique value.

Mazda Quality Policy

To enrich the lives of our customers by providing products and services that reflect steady and uncompromising work.

Approach to Quality Improvement

To deliver customers safety, trust and excitement through automotive lifestyles, Mazda makes Group-wide efforts to “establish quality for new products,”“achieve quality that exceeds customer expectations,” and “cultivate human resources capable of thinking and acting for the happiness of customers.”

Mazda Quality Management System (M-QMS)

To make faithful and unceasing efforts and constantly ensure quality in products, sales and after-sales services that can always satisfy the expectations and trust of customers, Mazda has established the Mazda Quality Management System (M-QMS) based on ISO 9001, and has applied it to the series of processes from product design and development to production, sales and after-sales services. As the number of overseas production sites is increasing, Mazda promotes the establishment of systems that encourage local employees of new sites to make self-reliant efforts to improve quality.

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