At Mazda the concept of compliance applies not only to laws and regulations, but also includes adherence to other rules such as internal guidelines and societal norms and expectations. Business operations are conducted in accordance with the Mazda Corporate Ethics Code of Conduct to ensure fair and honest practice. This also applies overseas; Mazda not only complies with international regulations and the laws of each country and region, but also respects local history, culture, and customs.
The Mazda Corporate Ethics Code of Conduct is revised as needed to cope with changes in the social environment, social needs, etc.
The Global Employee Engagement Survey, which includes a questionnaire concerning compliance, is conducted to check the employees’ degree of understanding of compliance.

Compliance Promotion System

Compliance Promotion System

Global Employee Engagement Survey Percentage of positive responses


  FY March 2014 FY March 2015 FY March 2016

Legal and company policy compliance is strictly observed in this company.

71% 73% 73%

This company deals properly with violations of compliance.

68% 70% 71%

Overview of Compliance Activities

1997 Ethics Committee established under the direct supervision of the president
1998 Mazda Corporate Ethics Code of Conduct established.
Guidelines on Entertainment and Gifts established
1999 Ethics Advisory Office established
2002 Compliance Seminar held for executives and middle managers (once a year in principle)
2005 A mandatory e-learning course held for all indirect employees
Ethics Questionnaire conducted targeting executives and employees
A wallet-size "Compliance Card" is distributed to every employees in the Mazda Group.
2007 The Mazda Global Hotline established
2008 Distribution of “Learning from Other Companies” and “Compliance Communications” started on the Company Intranet
The Ethics Committee reorganized to Risk Compliance Committee
2013 Compliance Card revised and disseminated through the Mazda Global Hotline

Outline of the Mazda Corporate Ethics Code of Conduct

Five principles of “faithful” behavior

  1. 1. To comply with laws and regulations, company rules, common sense and sound practice in international society.
  2. 2. To be fair and even-handed.
  3. 3. To fulfill the company’s social responsibilities.
  4. 4. To fulfill your own duties truthfully.
  5. 5. To be honest.


  1. 1. Comply with laws and regulations and the company rules. In a situation where such rules are not clearly defined, make a judgment considering their spirit.
  2. 2. Treat employees, customers and clients fairly and justly. Do not obtain from or give anybody an unjust benefit and/or favor taking advantage of your business position.
  3. 3. Make distinctions between public and private affairs, and never pocket or abuse the company assets.
  4. 4. Keep confidential information. Never infringe on any intellectual property rights, whether it belongs to Mazda or another party.
  5. 5. Seek to develop, manufacture and sell products taking human safety and the environment into consideration.
  6. 6. Act with a view to seeking sound profit.
  7. 7. Respect human rights and human dignity.
  8. 8. State the truth honestly and timely in reporting internally and/or to the public.

Mazda Global Hotline

In 1999, Mazda established the Ethics Advisory Office to handle employee inquiries about compliance and conduct investigations on ethical matters. In September 2007, the scope of the office was renamed the Mazda Global Hotline and the scope was expanded to include domestic and overseas Mazda Group companies and contact points were established both inside the Company and outside (attorney’s office).
To ensure that all employees are aware of this hotline, Mazda has distributed the Compliance Card with the contact information to all employees at Mazda Motor Corporation, and ensures awareness of this hotline at every opportunity through compliance education. Mazda has also introduced the hotline to Mazda Group companies in Japan and overseas via each company’s Intranet.
This hotline is also introduced to suppliers so that they can report the questions arose from any transaction.
The Mazda Corporate Ethics Code of Conduct states that “Persons who report incidences of violation of the law and persons who cooperate in investigations of alleged violations shall not be subjected to retribution or disadvantageous treatment.”
In addition, Mazda has set up several contact points to provide various consultations for employees.
These contact points aid in the early detection and appropriate handling of important compliance-related information. The critical cases are reported to the management.

Mazda Global Hotline Outside contact point

Mazda Global Hotline

Various Contact Points

Various Contact Points

Compliance Education

Mazda believes that mere adherence to laws and regulations is not enough; it is important to have each and every employee understand the essence of such laws and regulations and to practice integrity. To this end, various compliance education activities are organized, and in FY March 2016, approximately 950 employees took part in these activities. The content of voluntary learning opportunities using e-learning is also being enhanced.
Moreover, the Company also uses its Intranet to raise employee awareness of compliance issues. For example, Mazda distributes a case study series entitled “Learning from Other Companies,” which highlights problems and best practices at other companies in terms of compliance and risk management. Another Intranet-based study tool is a monthly series entitled “Compliance Communications,” which draws on familiar situations to prompt better understanding of compliance. Every month approximately 4,000 employees read these materials.

Themes of “Compliance Communications,” “Learning from Other Companies’ Case Examples,” and “e-Learning” (Example)

  • ■ Agreement
  • ■ Insider Stock Trading
  • ■ Act on Subcontracting
  • ■ Act against Unjustifiable Premiums and Misleading Representations
  • ■ Anti-Monopoly Act
  • ■ Security Export Control
  • ■ Non-Disclosure Agreement
  • ■ Copyright
  • ■ Personal Information
  • ■ Security Control
  • ■ Ordinances on Exclusion of Violence Group
  • ■ Unfair Competition Prevention Act (including bribery of national civil servants)
  • ■ Outsourcing Agreement

And others

This information is also shared with Mazda Group companies, who apply it in their own compliance education activities.
There are also department-specific compliance efforts, such as the arrangement of regular meetings using the Compliance Communications.
Continued initiatives targeting executives and middle managers are also taking place to reemphasize the importance of compliance through compliance seminars and timely provision of information.

Supporting Enhancement of Compliance at Dealerships in Japan

To support transparent management throughout all Mazda Group companies, Mazda systematically promotes the strengthening of compliance among its dealers in Japan based on the principle as compliance being the base for building the brand.

Specific initiatives:
  1. 1. CSR Committee meetings are convened in conjunction with the Mazda Dealership Association in order to discuss basic policies and measures related to compliance and internal controls, and request the promotion of compliance to all Mazda dealerships at every opportunity such as during the conferences for dealership representatives.
  2. 2. Know-how sharing including examples of practical and effective activities is promoted. The Internal Controls Conference with persons in charge from dealerships has been held twice a year since FY March 2012. The conference was reorganized in FY March 2016 as Internal Controls Head Conference with additional participation of responsible persons to strengthen the promotion of compliance.
  3. 3. Questions encompassing risks concerning standard business process and laws particular to dealerships in Japan as well as internal control were added to the Self-Diagnosis Checklist on Internal Controls, which is deployed throughout the Mazda Group. It supports the promotion of dealership management in compliance with related laws and improvement of work efficiency.
  4. 4. Education tools, such as one-point lessons on compliance about near-at-hand case studies and specialized e-learning programs, are introduced on the compliance site on the Intranet used by all dealerships in order to promote understanding of compliance and internal controls among dealership employees.
  5. 5. For immediate reporting of problems related to compliance, internal controls, and other issues, an in-house consultation contact point has been set up at each dealership, and the effective use of Mazda Global Hotline reporting system has been reminded.