At Mazda the concept of compliance applies not only to laws and regulations, but also includes adherence to other rules such as internal guidelines and societal norms and expectations. Business operations are conducted in accordance with the Mazda Corporate Ethics Code of Conduct to ensure fair and honest practice. This also applies overseas; Mazda not only complies with international regulations and the laws of each country and region, but also respects local history, culture, and customs.
The Mazda Corporate Ethics Code of Conduct is revised as needed to cope with changes in the social environment, social needs, etc.

Compliance Promotion System

Compliance Promotion System

Global Employee Engagement Survey Percentage of positive responses


  FY March 2013 FY March 2014 FY March 2015

Legal and company policy compliance is strictly observed in this company.

73% 71% 73%

This company deals properly with violations of compliance.

70% 68% 70%

Overview of Compliance Activities

1997 Ethics Committee established under the direct supervision of the president
1998 Guidelines on Entertainment and Gifts established Mazda Corporate Ethics Code of Conduct established.
1999 Ethics Advisory Office established
2002 Compliance Seminar held for executives and middle managers (once a year in principle)
2005 A mandatory e-learning course held for all indirect employees
Ethics Questionnaire conducted targeting executives and employees
A wallet-size "Compliance Card" is distributed to every employees in the Mazda Group.
2007 The Mazda Global Hotline established
2008 Distribution of “Learning from Other Companies” and “Compliance Communications” started on the Company Intranet
The Ethics Committee reorganized to Risk Compliance Committee
2013 Compliance Card revised and disseminated through the Mazda Global Hotline

Outline of the Mazda Corporate Ethics Code of Conduct

Five principles of “faithful” behavior

  1. 1. To comply with laws and regulations, company rules, common sense and sound practice in international society.
  2. 2. To be fair and even-handed.
  3. 3. To fulfill the company’s social responsibilities.
  4. 4. To fulfill your own duties truthfully.
  5. 5. To be honest.


  1. 1. Comply with laws and regulations and the company rules. In a situation where such rules are not clearly defined, make a judgment considering their spirit.
  2. 2. Treat employees, customers and clients fairly and justly. Do not obtain from or give anybody an unjust benefit and/or favor taking advantage of your business position.
  3. 3. Make distinctions between public and private affairs, and never pocket or abuse the company assets.
  4. 4. Keep confidential information. Never infringe on any intellectual property rights, whether it belongs to Mazda or another party.
  5. 5. Seek to develop, manufacture and sell products taking human safety and the environment into consideration.
  6. 6. Act with a view to seeking sound profit.
  7. 7. Respect human rights and human dignity.
  8. 8. State the truth honestly and timely in reporting internally and/or to the public.


Promoting Compliance to Ensure the Everlasting Luster of the Mazda Brand

I am in charge of compliance promotion. My assignments include managing the Risk Compliance Committee meetings and organizing various educational activities, such as providing educational tools and hosting training programs. While responding to various inquiries about compliance from Mazda employees and each Mazda Group company, I am helping them to carry out their operations properly based on the close cooperation with the relevant departments.
In FY March 2015, I took lead to distribute a check sheet throughout the Company comprising the matters to be noted when transmitting information inside and outside the Company, with the aim of ensuring proper use of copyrights. I also enhanced measures to prevent the risk of violation of laws and regulations concerning human rights or other legal issues.
I will continuously promote initiatives to ensure compliance within Mazda Motor Corporation and the entire Mazda Group, so as to prevent any harm to the Mazda brand.

Naoki Yoshimatsu

Naoki Yoshimatsu
Office of General & Legal Affairs

Mazda Global Hotline

In 1999, Mazda established the Ethics Advisory Office to handle employee inquiries about compliance and conduct investigations on ethical matters. In September 2007, the scope of the office was expanded to include domestic and overseas Mazda Group companies, and it was renamed the Mazda Global Hotline as a contact point for receiving information.
To ensure that all employees are aware of this hotline, Mazda has distributed the Compliance Card with the contact information to all employees at Mazda Motor Corporation, and ensures awareness of this hotline at every opportunity through compliance education. Mazda has also introduced the hotline to Mazda Group companies in Japan and overseas via each company’s Intranet.
This hotline is also introduced to suppliers so that they can report the questions arose from any transaction.
The Mazda Corporate Ethics Code of Conduct states that “Persons who report incidences of violation of the law and persons who cooperate in investigations of alleged violations shall not be subjected to retribution or disadvantageous treatment.”
In addition, Mazda has set up several contact points to provide various consultations for employees.
These contact points aid in the early detection and appropriate handling of important compliance-related information. The critical cases are reported to the management.

Mazda Global Hotline

Mazda Global Hotline

Various Contact Points

Various Contact Points

Compliance Education

Mazda believes that mere adherence to laws and regulations is not enough; it is important to have each and every employee understand the essence of such laws and regulations and to practice integrity. To this end, various compliance education activities are organized, and in FY March 2015, approximately 900 employees took part in these activities.
Moreover, the Company also uses its Intranet to raise employee awareness of compliance issues. For example, Mazda distributes a case study series entitled “Learning from Other Companies,” which highlights problems and best practices at other companies in terms of compliance and risk management. Another Intranet-based study tool is a monthly series entitled “Compliance Communications,” which draws on familiar situations to prompt better understanding of compliance. Every month approximately 4,000–6,000 employees read these materials.

Themes of “Compliance Communications,” “Learning from Other Companies’ Case Examples,” and “e-Learning” (Example)

  • ■ Agreement
  • ■ Insider Stock Trading
  • ■ Act on Subcontracting
  • ■ Act against Unjustifiable Premiums and Misleading Representations
  • ■ Anti-Monopoly Act
  • ■ Security Export Control
  • ■ Non-Disclosure Agreement
  • ■ Copyright
  • ■ Personal Information
  • ■ Security Control
  • ■ Ordinances on Exclusion of Violence Group
  • ■ Unfair Competition Prevention Act (including bribery of national civil servants)
  • ■ Outsourcing Agreement

And others

This information is also shared with Mazda Group companies, who apply it in their own compliance education activities.
There are also department-specific compliance efforts, such as the arrangement of regular meetings using the Compliance Communications.
The content of voluntary learning opportunities using e-learning is also being enhanced.
Continued initiatives targeting executives and middle managers are also taking place to reemphasize the importance of compliance through compliance seminars and timely provision of information.

Supporting Enhancement of Compliance at Dealerships in Japan

To support transparent management throughout all Mazda Group companies, Mazda systematically promotes the strengthening of compliance among its dealers in Japan.

Specific initiatives:
  1. 1. CSR Committee meetings are convened in conjunction with the Mazda Dealership Association in order to discuss basic policies and measures related to compliance and internal controls, and request the cooperation of all Mazda dealerships.
  2. 2. Know-how sharing including examples of practical and effective activities is promoted. The Internal Controls Conference has been held twice a year since FY March 2012. Additionally, the Online Conference has been held four times a year starting in FY March 2013 at each dealership.
  3. 3. Questions encompassing risks concerning laws particular to dealerships in Japan as well as internal control were added to the Self-Diagnosis Checklist on Internal Controls, which is deployed throughout the Mazda Group. It supports the promotion of compliance with related laws and improvement of work efficiency.
  4. 4. Education tools, such as one-point lessons on compliance about near-at-hand case studies and specialized e-learning programs, are introduced on the compliance site on the Intranet used by all dealerships in order to promote understanding of compliance and internal controls among dealership employees.
  5. 5. For immediate reporting of problems related to compliance, internal controls, and other issues, an in-house consultation contact point has been set up at each dealership, and the effective use of Mazda Global Hotline reporting system has been reminded.