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CSR Initiatives

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Fostering Global Unity and Contributing to a Sustainable Society in a Uniquely Mazda Way

On behalf of everyone at Mazda, I wish to convey my most sincere sympathies and condolences to all who have suffered as a result of the Great East Japan Earthquake of March 11, 2011. I pray for the earliest possible recovery of the stricken region.


The Great East Japan Earthquake

Directly after the earthquake struck, Mazda established a taskforce headed by myself. While confirming the safety of Mazda Group employees, we assessed the extent of the damage to Group companies and suppliers and rapidly put a response plan into action. We also collected money as a relief fund for the affected areas, with donations from Mazda Group employees both in Japan and around the world. Using Mazda's existing logistic network, we collected beverages, food, and other daily necessities stored at locations of the Mazda Group and its dealerships and delivered them as aid to the devastated areas. Mazda also dispatched a medical team.

Working closely with various Group companies, Mazda deployed special vehicles from these companies to move and evacuate the vehicles of distressed Mazda customers. To ensure the safety and peace of mind of customers concerned about the effects of radiation from the damaged nuclear power facility at Fukushima, we promptly implemented measures such as radiation checks on vehicles and parts.

This array of relief efforts rallied the Group together. I personally visited dealerships across the affected areas in early April, and was deeply impressed by the strong bonds that exist among Group companies and between the Mazda Group and its customers. Those bonds are truly one of Mazda's greatest strengths.

The earthquake affected Mazda's production activities. Immediately following the earthquake, operations were suspended at Hiroshima Plant and Hofu Plant. Working closely with our suppliers, we strove to resume production quickly to minimize delay and inconvenience to our customers and deliver as many vehicles as possible, as quickly as possible. I am grateful that we succeeded in resuming normal operation in June, ahead of schedule.

We learned a number of lessons from this unprecedented crisis. While it is important to have processes and manuals in place for a variety of contingencies, when a crisis strikes it is vital to select the most effective approaches based on the true nature of the situation at hand, rather than rigidly following predetermined rules and methods.

When disasters of this magnitude strike, our first priority is to protect the lives and safety of our employees and stakeholders, while minimizing inconveniences to people in the communities neighboring where we operate. We believe this type of responsibility is one of the fundamentals of corporate social responsibility (CSR) at Mazda. Guided by this principle, Mazda was prepared well in advance for earthquake response. In terms of damage prevention, we have already equipped buildings and equipment with earthquake-proofing countermeasures and have taken steps to prevent secondary damage including leakage of hazardous materials. In terms of disaster response, Mazda has implemented carefully planned measures such as evacuation training and formation of emergency contact networks.

Mazda is committed to efforts to improve these measures, making them more effective and reliable than ever. From the hard lessons of the Great East Japan Earthquake, we are fortifying our disaster preparation measures in both damage prevention and disaster response terms.


Three Important Themes: Environmental Protection

Turning our gaze outward to a global perspective, problems with energy and global warming are still pressing issues.

Mazda believes that its mission is to always deliver driving pleasure. At the same time, as an automaker we recognize that we have a solemn responsibility to society to improve our vehicles' environmental and safety performance constantly, so that our products can continue to add outstanding value to people's lives. That conviction informs the Company's Sustainable Zoom-Zoom long-term vision for technology development, announced in 2007.

New-Generation SKYACTIV TECHNOLOGY

the facelifted Demio (for the Japanese market)
the facelifted Demio (for the Japanese market)

The basic policy of Sustainable Zoom-Zoom is to "provide all customers who purchase Mazda vehicles with driving pleasure as well as outstanding environmental and safety performance." Achieving this goal requires technologies that are implemented not in just a few models but in a wide range of vehicles, and that have ample scope for future development. With these directives in mind, in fall 2010 Mazda unveiled its new-generation SKYACTIV TECHNOLOGY. This technology focuses on drastic improvements to base technologies, particularly the core performance of the powertrain (engine and transmission), as well as factors such as reduction of vehicle weight. Underpinned by these base-technology innovations, Mazda is pursuing a Building-Block Strategy, gradually introducing electronic devices such as the idling-stop system, regenerative braking, and hybrid systems. We expect these measures to dramatically curb CO2 emissions. By implementing this strategy, Mazda expects to achieve a 30% improvement in average fuel economy across all Mazda vehicles sold worldwide by 2015 in comparison with 2008 levels.

The world premiere of SKYACTIV TECHNOLOGY took place in June 2011, when the technology was implemented in the facelifted Demio model for the Japanese market, ahead of a worldwide rollout. With a SKYACTIV-G gasoline engine purring under the hood, the facelifted Demio (for the Japanese market) achieves fuel economy of 30 km/ L (10-15 mode test cycle),* using no hybrid or other electronic devices. Mazda plans to steadily introduce vehicles incorporating SKYACTIV TECHNOLOGY globally, and by the end of FY2015 the Company expects SKYACTIV TECHNOLOGY to be implemented in approximately 80% of Mazda vehicles sold worldwide.

  • *1.3L-class sedans (not including hybrids; Mazda survey) Fuel efficiency of 25.0 km/L under Japan's JCO8 mode test cycle (Ministry of Land, Infrastructure, Transport and Tourism (MLIT) figures)

Mazda Green Plan 2020

The life cycle of a vehicle encompasses not only the development and manufacturing phases but also the usage phase and phases after use. CO2 emissions, for example, are prominent in the phases occurring during customers' use and after they have finished using the product, such as scrapping and recycling. Today's automakers recognize that customers and society as a whole expect the industry to reduce environmental impact across the entire lifecycle of vehicles.

Mazda has identified four key environmental themes to grapple with as an automaker: energy- and global-warning-reated issues; promoting resource recycling; cleaner emissions; and environmental management. In products, technologies, and all other aspects of operations, Mazda is working to reduce its environmental burden across the entire product life cycle.

Guided by this commitment, Mazda has unveiled the Mazda Green Plan 2020, the Group's mid-term environmental plan toward 2020. This plan builds on the knowledge and experience gained through implementation of the Mazda Green Plan 2010 and adds new issues raised by the communities we serve, with a view to achieving an array of tangible results by 2020.

As the need arises, Mazda will manage its progress and revise the content of this plan from time to time. In so doing we aim to respond promptly to changes in society and contribute actively to protection of the environment.


Three Important Themes: Respect for People

At Mazda, we believe that people are our most important resource, and we aim to be a company staffed by people who enjoy their work. Many times in the past, when Mazda faced daunting challenges, it was the strength of each and every employee that saw us through. In FY2008, Mazda crystallized the collected wisdom of our preceding directors and employees, built up over more than 90 years of company history, into a set of basic principles called the Mazda Way. Since its introduction, the Mazda Way has served as a shared resource for all Mazda Group employees in Japan and overseas, fostering a Mazda approach that transcends the customs and habits of individual countries and regions. The uniting power of the Mazda Way has forged group-wide bonds of incredible strength.

The previously described SKYACTIV TECHNOLOGY is an example of the results of the Mazda Way. Mazda was able to complete development of this technology because dedicated employees in diverse departments and Group companies around the globe embraced each other's challenges and set their sights on a common, ambitious goal. I am convinced that, through the Mazda Way, our employees will share globally a sense of unity, and it will drive steady growth and advancement in the years ahead.


Three Important Themes: Social Contributions

Mazda Forest
Mazda Forest

As a company engaged in global business, Mazda is committed to contributing through its business activities to a sustainable society. We continuously implement initiatives that meet the needs of each local community. Fulfilling our responsibilities as a corporate citizen lies at the heart of our philosophy on contributing to the communities in which we do business.

In May 2010, Mazda established the Social Contribution Committee. This committee redefined the Group's existing Basic Policy for Social Contribution Effort in line with social changes. Supported by this basic policy, Mazda implements measures to contribute to society throughout Japan and around the world, based on the three pillars of "environment and safety performance," "human resources development," and "community contributions."

As an example of these efforts, in FY2010 Mazda launched a set of forest protection initiatives called Mazda-no-Mori ("Mazda Forest"). Carried out in Hiroshima Prefecture, home to rich natural features, these activities bring Mazda together with the citizens and government of the prefecture to preserve its forests. Through activities such as these, Mazda seeks to gain citizens' understanding of its efforts and perspective on CSR, while increasing opportunities to listen to the views of its various stakeholders.

As societies continue to undergo drastic changes worldwide, the employees of the Mazda Group both in Japan and abroad will make every effort to respond to the expectations of stakeholders everywhere. We are committed to introducing products with outstanding environmental and safety performance, reducing the environmental burden throughout society, contributing to society in ways that meet the needs of the regions in which we do business, and developing human resources based on the principles of the Mazda Way. Focusing on these three important themes, the Mazda Group will follow through with CSR in a uniquely Mazda Way, in order to contribute to the development of a sustainable society.


Takashi Yamanouchi Representative Director, Chairman of the Board, President and CEO Mazda Motor Corporation

The Effects of the Great East Japan Earthquake on the Mazda Group and Its Responses

The Mazda Group took the following actions immediately after the earthquake struck. Mazda is continuing its concerted efforts to contribute to the recovery.

Ⅰ. Damage to the Mazda Group

  • Some outlets of three group companies—Tohoku Mazda Co., Ltd., Fukushima Mazda Co., Ltd. and Kitakanto Mazda Co., Ltd.—as well as the Autozam sales channel in Iwate and Miyagi prefectures suffered great damage. Some outlets were washed away in the tsunami, some people lost their lives; others went missing and are presumed dead.
  • Production was affected by an inability to obtain certain parts. As a result, Hiroshima Plant and Hofu Plant were forced to suspend operations temporarily; normal operations resumed in June.
Visit to a dealership affected by the disaster
Visit to a dealership affected by the disaster

Ⅱ. Support Activities for the Recovery of Stricken Regions

  • Mazda Group companies in Japan and abroad, employees, former Mazda employees, the Mazda Foundation USA, and other parties contributed donations totaling some ¥150 million to the relief effort through the Japan Red Cross Society and its sister organizations in other countries (includes some support for Group employees; as of July 31, 2011).
  • Group companies, suppliers, and employees donated a total of 130 tons of supplies from their own stockpiles (in terms of truck payloads), including food, beverages, and other daily necessities. The stockpiles were delivered between March and May 2011 to the affected areas via the Group's logistics network and the efforts of the Japan Federation of Economic Organizations (Keidanren) and other support organizations.
  • Nurses and medical staff were dispatched from the Mazda Hospital.
  • Special vehicles (safety loaders, etc.) were provided to tow damaged vehicles, and Mazda Group company employees assisted in the removal of vehicles.
  • Vehicles were provided to Iwate, Miyagi, and Fukushima prefectures.
  • To mitigate customers' concerns, radiation safety inspection teams were organized to check vehicles for signs of radiation and confirm their safety.

Ⅲ. Other Responses

  • In accordance with the policy of the Japan Automobile Manufacturers Association to reduce electricity consumption during the summer peak period, Mazda moved its weekly days off from Saturday and Sunday to Thursday and Friday, from July through September 2011.
  • To assist employees providing support for stricken families, as well as employees involved with child-rearing or nursing, who were affected by the change in weekly days off, Mazda expanded the scope of the Special Warm Heart leave system.*1 In addition, Waku Waku Kids En, the Group's onsite daycare center, changed its days of operation according to Mazda's weekly days of work.
  • *1A paid-leave system that covers nursing care for relatives, functions at one's child's school, etc.
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