Mazda appropriately manages the important personal information that we are entrusted with by customers, and to this end, strives to ensure full information security.
Rebuilding Promotion Systems and Strengthening Educational Activities
Spurred on by the introduction of the Protection of Personal Information Act in April 2005, Mazda rebuilt its information security promotion system that covers all information handled by Mazda, including confidential information.
Handling of information is carried out by each division's general manager who is appointed to be responsible for the information handled by that division, and who work under the supervision of the CSR Promotion Department, which is responsible for the handling of information throughout the Company. As well as aiming for appropriate management, the IT Solutions Department works to ensure information security throughout the whole group by specifying IT security rules, by providing guidelines regarding information security, and by supporting improvements to management systems for not only the Company, but for affiliated companies as well.
These people also conduct Group training for new employees when they enter the Company to familiarize them with the ideas behind the management of confidential information. They also implement e-learning which addresses personal information and IT security. This training is obligatory upon entering the Company and subsequently annually, and as of FY2007, its coverage was expanded to include temporary staff. The intranet also features a dedicated site that has a variety of knowledge useful in managing information.
Protection Based on a Basic Policy
Mazda ensures that it protects the personal information of stakeholders not only in accordance with legal requirements, but also in line with the Guidelines for Protection of Personal Data.
Handling of personal information is under the supervision of the CSR Promotion Department, which is responsible for the handling of information throughout the Company. Main departments are established to separately handle customer information, employee information, (Mazda Hospital) patient information and other general information, and these departments aim to ensure appropriate management.
Furthermore, the Mazda Call Center is fielding inquiries regarding how we handle personal information, as well as requests for disclosure of personal information by concerned parties.
Personal Data Protection Policy
The Company endeavors to adequately protect the personal data of its clients, trading partners, employees and other parties in accordance with the Act for Protection of Personal Data and the basic guidelines described below:
- Mazda shall establish Regulations for the Protection of Personal Data, to be adhered to by all parties that handle Personal Data.
- Mazda shall put in place a presiding supervisor for the management of Personal Data, and provide corresponding educational activities for our employees (directors, employees, part-timers, temporary agency workers, etc.) and other related persons.
- Mazda shall acquire Personal Data through appropriate means. When collecting Personal Data, Mazda will either inform that person of the purposes of use and our contact address, or announce such information by well recognized methods such as websites.
- At Mazda, Personal Data shall be utilized only by those who have been authorized to manage such Data, to the extent disclosed to the parties concerned or publicly announced, and this shall be used only to that extent.
- Mazda shall take all necessary measures required by law, such as obtaining consent from the relevant party for said provision of such Personal Data to a third party.
- If Mazda needs to assign a third party in any business relating to Personal Data, we shall select an appropriate assignee for said data, and take all necessary measures required by law such as necessary and adequate supervision.
- If we receive any claims for disclosure, correction, suspension, or elimination of all or any part of the Personal Data retained by us, we shall react appropriately in accordance with laws after we confirm that said claim was issued by the relevant party.
- At Mazda, we shall ensure reasonable security measures, and continuously improve such measures to prevent illegal access, loss, destruction, falsification, and leakage of Personal Data.
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