At Mazda the concept of compliance applies not only to laws and regulations, but also includes adherence to other rules such as internal guidelines and societal norms and expectations. Business operations are conducted in accordance with the Mazda Corporate Ethics Code of Conduct to ensure fair and honest practice. This also applies overseas; Mazda not only complies with international regulations and the laws of each country and region, but also respects local history, culture, and customs.
The Mazda Corporate Ethics Code of Conduct is revised as needed to cope with changes in the social environment, social needs, etc.
Five principles of "faithful" behavior
- To comply with laws and regulations, company rules, common sense and sound practice in international society.
- To be fair and even-handed.
- To fulfill the company's social responsibilities.
- To fulfill your own duties truthfully.
- To be honest.
- Comply with laws and regulations and the company rules. In a situation where such rules are not clearly defined, make a judgment considering their spirit.
- Treat employees, customers and clients fairly and justly. Do not obtain from or give anybody an unjust benefit and/or favor taking advantage of your business position.
- Make distinctions between public and private affairs, and never pocket or abuse the company assets.
- Keep confidential information. Never infringe on any intellectual property rights, whether it belongs to Mazda or another party.
- Seek to develop, manufacture and sell products taking human safety and the environment into consideration.
- Act with a view to seeking sound profit.
- Respect human rights and human dignity.
- State the truth honestly and timely in reporting internally and/or to the public.
In 1999, Mazda established the Ethics Advisory Office to handle employee inquiries about compliance and conduct investigations on ethical matters. In September 2007, the scope of the office was expanded to include domestic and overseas Mazda Group companies, and it was renamed the Mazda Global Hotline as a contact point for receiving information.
To ensure that all employees are aware of this hotline, Mazda has distributed the Compliance Card with the contact information to all employees at Mazda Motor Corporation, and ensures awareness of this hotline at every opportunity through compliance education. Mazda has also introduced the hotline to Mazda Group companies in Japan and overseas via each company's Intranet.
This hotline is also introduced to suppliers so that they can report the questions arose from any transaction related Mazda Group members.
The Mazda Corporate Ethics Code of Conduct states that "Persons who report incidences of violation of the law and persons who cooperate in investigations of alleged violations shall not be subjected to retribution or disadvantageous treatment."
In addition, Mazda has set up several contact points to receive various consultations from employees.
These contact points aid in the early detection and appropriate handling of important compliance-related information.
Mazda believes that mere adherence to laws and regulations is not enough; it is important to have each and every employee understand the essence of such laws and regulations and to practice integrity. To this end, various compliance education activities are organized, and in FY March 2013, approximately 800 employees took part in these activities.
Moreover, the Company also uses its Intranet to raise employee awareness of compliance issues. For example, Mazda distributes a case study series entitled "Learning from Other Companies," which highlights problems and best practices at other companies in terms of compliance and risk management. Another Intranet-based study tool is a monthly series entitled "Compliance Communications," which draws on familiar situations to prompt better understanding of compliance. Every month approximately 3,000-5,000 employees read these materials.
This information is also shared with Mazda Group companies, who apply it in their own compliance education activities. There are also department-specific compliance efforts, such as the arrangement of regular meetings using the Compliance Communications.
The content of voluntary learning opportunities using e-learning is also being enhanced; in addition to the existing courses, three new e-learning courses on "Introduction to Contracts," "Non-Disclosure Agreement," and "Outsourcing Agreement" were held in FY March 2013, for which approximately 2,000 employees signed up.
Continued initiative targeting executives and middle managers to reemphasize the importance of compliance ect. are also taking place through compliance seminars and timely provision of information.
To support transparent management throughout all Mazda Group companies, Mazda systematically promotes the strengthening of compliance among its dealers in Japan.
- Know-how sharing including examples of practical and effective activities is promoted.
The Internal Controls Conference has been held twice a year since FY March 2012. Internal control working-level members of domestic dealerships participate in the Conference.
Additionally, the Online Conference has been held four times a year starting in FY March 2013 at each dealership.
- CSR Committee meetings are convened in conjunction with the Mazda Dealership Association in order to discuss basic policies and measures related to compliance and internal controls, and request the cooperation of all Mazda dealerships.
- Questions encompassing risks concerning laws particular to dealerships in Japan as well as internal control were added to the Self-Diagnosis Checklist on Internal Controls, which is deployed throughout the Mazda Group. It supports the promotion of compliance with related laws and improvement of work efficiency.
- Education tools, such as one-point lessons on compliance about near-at-hand case studies and specialized e-learning programs, are introduced on the compliance site on the Intranet used by all dealerships in order to promote understanding of compliance and internal controls among dealership employees.
- For immediate reporting of problems related to compliance, internal controls, and other issues, an in-house consultation contact point has been set up at each dealership, and the effective use of Mazda Global Hotline reporting system has been reminded.