Improving products is the solemn duty of every automaker, and Mazda goes to great lengths to fulfill that responsibility. However, unforeseeable abnormalities do occasionally occur.

At Mazda, we continually collect quality information about defects, primarily from our dealers, and then make sustained quality improvement efforts to prevent accidents and keep the drivers and passengers of our vehicles safe. When a product is recalled (product returned or sent in for free repairs) owing to a real or possible failure, we respond in accordance with all pertinent laws and regulations (see table below). To ensure that Mazda executes its recall duties correctly, we direct related departments in the Company to examine recall procedures, and undergo external audits from the competent authorities in each jurisdiction.

Thanks to continuous efforts in all regions to prevent the occurrence and recurrence of quality problems, Mazda reduced the number of recall incidents from seven in FY2007 to six in FY2008.

Details of our recalls and corrective steps can be found on our Web site. In FY2009, a search engine was added to this Web site, enabling fast and easy retrieval of relevant information.