Mazda prioritizes quality above all, and the quality of safety features is its highest priority. The Company continually collects quality information about defects from its dealerships worldwide, investigate any problems swiftly and thoroughly, and implement suitable and sustained quality improvement efforts. When a product is recalled (product returned or sent in for free repairs), Mazda responds in accordance with all applicable laws and regulations of each country and region.
Detailed information on recalls in Japan is immediately disclosed on the Company's official website. A search engine for recalls has been added to this website to make it as user-friendly as possible for customers.
- Registration with authorities in each jurisdiction, according to the laws and regulations of each country and region
- Disclosure to customers via direct mail, telephone, newspaper advertisements and other methods, and explanations at dealerships
- Disclosure of information on recalls on the website (within Japan)