Print Page


CSR Initiatives

Commitment to Customers

Boosting Customer Satisfaction

Mazda develops better products and provides an ownership experience that exceeds customer expectations.


Boosting Customer Satisfaction

To ensure uncompromising quality and customer satisfaction in three key focus areas—"products", "sales" and "after-sales service"—Mazda makes efforts to improve the five categories of Mazda Quality. "Quality of Behavior" as the basis of all Mazda's quality themes is based on the Mazda Way.

Boosting Customer Satisfaction

5 Categories of Mazda Quality

  • "Quality of all things offered outside the company"
  • Vehicles, Parts, Sales activities, Repair/Maintenance, Document, Web-site, etc

  • "Quality of Work"
  • Procedure of work, Quality of product, etc

  • "Quality of Management"
  • Operational control, Resource control, Accuracy of decision and correctness of timing, etc

  • "Quality of Work Environment"
  • Work climate, Communication, Environment of workplace, etc

  • "Quality of Behavior"
  • Philosophy, Mind, Value, Behavior, etc

Quality Policy

We will do our work faithfully and unceasingly, so that we offer products and services that please our customers.


Font Size
S
M
L

Related information