MAZDA:Communication with Stakeholders

Mazda engages its stakeholders to hear their opinions and requests and takes them into consideration as part of its corporate activities.

Key Stakeholder Relationships and Disclosure Channels in the Mazda Group's CSR Initiatives
Key stakeholders	Mazda Group's key responsibilities to stakeholders	Opportunities for dialogue and disclosure
Customers	Improving customer satisfaction Providing safe, reliable and attractive products and services Appropriate disclosure of information regarding products and services Providing customer support in a timely and appropriate manner Appropriate management of customer information	Day-to-day sales activities Establishment of call centers Customer satisfaction surveys Official Mazda website Holding events
Shareholders and investors	Timely and appropriate information disclosure Maximizing corporate value Strict exercise of voting rights (at the general meeting of shareholders) Active investor relations activities	Quarterly presentations of financial results Presentations to investors Plant tours for shareholders and investors Holding general meeting Creation of websites for shareholders and investors Publication of shareholder communication materials Publication of annual reports Responding to external surveys
Business partners - Suppliers - Domestic dealerships - Overseas distributors	Fair and equitable trading Open and transparent business opportunities Support of requests for collaboration with CSR implementation Appropriate disclosure and sharing of information	Conferences with supplier executives Supplier communication meetings Day-to-day procurement activities Conferences with representatives of dealerships Conferences with distributors Commendation of outstanding suppliers, dealerships and distributors Hotline Office linking Mazda with dealerships
Employees	Respect for human rights Choice and self-accomplishment Promoting a healthy work-life balance Optimum matching of people, work and placement Promotion and improvement of employee health and safety Promotion of diversity Mutual understanding and trust between labor and management	Direct communication with senior management (MBLD) Employee Awareness Survey Systems for dialogue between supervisors and subordinates Career Challenge System (in-house announcement and FA) Group and optional training Safety and health-related events Labor-Management Council Holding lectures
Global society and regional communities	Respect for local cultures and customs Prevention of workplace accidents and disasters Consideration for the environment Activities contributing to local communities Disaster-relief activities in regions in which Mazda does business	Opening to the public of the Mazda Museum and plant tours Participation in activities to contribute to local communities and in volunteer activities
Government and administrative agencies	Compliance with laws and regulations Payment of taxes Cooperation with government policies	Dialogue through economic and industry organizations Publication of securities reports Response to hearings, information disclosure, etc.
NGOs/NPOs	Cooperative work and support in search of solutions to global social issues Cooperative work in activities contributing to local communities	Dialogue and support through cooperation