MAZDA:Communication with Stakeholders

To ensure communication with its respective stakeholders, Mazda has established frequency targets regarding opportunities for key dialogue and information disclosure, and has implemented stakeholder engagement initiatives. The results are reported to relevant departments or committees and used for improving our daily business activities.

In addition to the initiatives for each stakeholder category shown in the above table, Mazda always provides all stakeholders with opportunities for information disclosure and dialogue via its website and this Sustainability Report. The results of key communication with stakeholders are fed back to the respective stakeholders and disclosed in the Sustainability Report.

Key Stakeholder Relationships and Disclosure Channels in the Mazda Group's CSR Initiatives
Key stakeholders	Mazda Group's key responsibilities and issues	Opportunities for key dialogue and information disclosure (frequency)
Customers	Improving customer satisfaction Providing safe, reliable and attractive products and services Appropriate disclosure and explanation of information regarding products, services and technical terms Providing customer support in a timely and appropriate manner Appropriate management of customer information	Day-to-day sales activities (always) Establishment of call centers (always) Mazda Official / Global website (always) Customer satisfaction surveys (as needed) Holding events (as needed)
Shareholders and investors	Timely and appropriate information disclosure Maximizing corporate value Strict exercise of voting rights (at the general meeting of shareholders) Active investor relations activities	Website for shareholders and investors (always) Quarterly presentation of financial results (four times a year) Publication of shareholder communication materials (twice a year) Holding general meetings (once a year) Publication of the Annual Report (once a year) Presentations to investors (as needed) Plant tours for shareholders and investors (as needed)
Business partners Suppliers Domestic dealerships Overseas distributors	Fair and equitable trading Open and transparent business opportunities Support for requests for collaboration on CSR implementation Appropriate disclosure and sharing of information	Day-to-day purchasing activities (always) Hotlines linking Mazda with dealerships (always) Supplier communication meetings (once a month) Conferences with representatives of dealerships (twice a year) Conferences with supplier executives (once a year) Commendation of outstanding suppliers and dealerships (once a year, respectively)
Employees	Respect for human rights Choice and self-accomplishment Promoting a healthy work-life balance Optimum matching of people, work and placement Promotion and improvement of employee health and safety Promotion of diversity Mutual understanding and trust between labor and management	Career meetings (four times a year) Labor-Management Council (three times a year) Direct communication with senior management (MBLD) (as needed) Employee Awareness Survey (as needed) Career Challenge System (in-house recruitment and "Free Agent") (as needed) Group and optional training (as needed) Lectures (as needed)
Global society and local communities Government and administrative agencies NGOs/NPOs Experts and specialists	Respect for local cultures and customs Prevention of workplace accidents and disasters Activities contributing to local communities Disaster-relief activities in regions in which Mazda does business Compliance with laws and regulations Payment of taxes Cooperation with government policies Cooperative work and support in search of solutions to global social issues Cooperative work in activities contributing to local communities Foundation activities	Opening to the public of the Mazda Museum and plant tours (always) Publication of securities reports (once a year) Execution of social contribution activities and participation in volunteer activities (as needed) Dialogue through economic and industry organizations (as needed) Response to hearings, information disclosure, etc. (as needed) Dialogue and support through cooperation (as needed)
Next generation people	Consideration for the environment Energy-/ global-warming-related issues Promoting resource recycling Cleaner emissions Environmental management	Setting targets and reporting the results under Mazda Green Plan 2020, mid-term environmental plan (once a year) Holding environmental communication events (as needed)